Operations | Monitoring | ITSM | DevOps | Cloud

See how RITA, Resolve’s intelligent AI agent, instantly resolves IT issues before they become tickets. In this live demo, you'll get a front-row seat to how RITA automates routine service desk requests, helps technicians troubleshoot faster, and brings the Zero Ticket IT vision to life. Hosted by Ian Coppock and demoed by Derek Pascarella, this is automation in action.

There are two doors for IT problems: people calling the help desk and machines firing alerts. Both usually end up as tickets. That ends now. Resolve’s agentic automation fixes issues at the source.

In our recent live demo, @Derek Pascarella, Resolve’s Global Director of Sales Engineering, shows how easy it is to automate away access request tickets with RITA, our autonomous IT agent.

Unlock the next generation of IT automation with Resolve’s groundbreaking agentic AI features. In this video, we introduce powerful new capabilities designed to help IT teams accelerate resolutions, streamline workflow creation, and bring control to enterprise AI strategies within the Resolve platform.

Tired of password reset tickets? Meet RITA — Resolve’s AI IT agent. Understands natural language Verifies identity Resets passwords instantly No tickets. No delays. This is Zero Ticket IT in action. Watch Resolve’s Derek Pascarella show how it works.