Operations | Monitoring | ITSM | DevOps | Cloud

How to Evaluate an Agentic Process Automation Platform in 2026

Agentic AI has moved quickly from experimentation to enterprise planning. IT leaders are no longer asking whether AI agents can summarize tickets; they’re asking a more important question: Can agentic AI actually complete work consistently and measurably? That is where agentic process automation becomes critical.

AI Tool Sprawl Is Killing Enterprise ROI | Why Orchestration Matters More Than AI Features

Enterprise AI adoption is accelerating, but are organizations actually solving business problems or just adding more tools? In this episode of Agents of IT, Fran Fernandez (Chief Product Officer at Resolve) and Zach Austin (Director of Product Marketing) explore one of the biggest challenges facing enterprise IT in 2026: AI tool sprawl. They discuss why many organizations struggle to demonstrate ROI from AI investments, how disconnected AI assistants create operational complexity, and why orchestration, automation, and context have become the real differentiators for enterprise AI success.