How does the world’s largest building society protect IT service availability? As more and more of Nationwide Building Society’s 15 million members turn to online banking to manage their finances any downtime, at any time can be a major frustration. Nationwide’s Enterprise Command Centre (ECC) is the eyes and ears of the IT operation - at the front-line of protecting service availability.

In real time, IT Service Visualisation Dashboards clearly display all the information Nationwide Building Society’s Enterprise Command Centre (ECC) need to efficiently protect the availability of the services their 15 million members need access to – day and night.

Nationwide Building Society’s Enterprise Command Centre discovered they had no clear, repeatable sequence of steps to recover service critical incidents. IT operations workflow and automation software offered the solution to a faster, more efficient means of executing a standard suite of operations - removing previously manual processes.

Nationwide Building Society’s Enterprise Command Centre had been relying heavily on slower more traditional methods of sharing IT operations monitoring and analytics. Building on the success of their IT Service Visualisation dashboards deployment the next logical step was to deliver users with access to real time service status information on any device, on the go.