Nationwide Building Society - Workflow & Automation Tool
Nationwide Building Society’s Enterprise Command Centre discovered they had no clear, repeatable sequence of steps to recover service critical incidents. IT operations workflow and automation software offered the solution to a faster, more efficient means of executing a standard suite of operations - removing previously manual processes.
Mark Flay, Operations Manager, ECC talks about how they can now:
- Utilise a touch screen command and control console enabling them to respond to major incidents quickly, consistently and easily
- Deliver recovery tasks with step by step navigation and automation - integrated with Microsoft Orchestrator
- Seamlessly access supporting knowledge articles and documentation via integration with Service Now