SaaS monitoring platforms must provide a flexible set of capabilities to their customers. A platform with the ability to adjust according to business needs reduces costs (e.g. the cost to switch) and tool sprawl since the need to perform different monitoring functions can be accommodated in a single place. A monitoring platform should allow you to adjust, for example: Not all digital experience monitoring platforms are the same.

Year after year, we have seen that when it comes to maintaining end-user experience during the holiday season, preparation is key. But this year promises to be different, there has never been a time where digital-first was so imperative to the survival of most retailers. The drastic changes brought in by COVID-19 is bound to have a significant impact on the holiday season. Black Friday 2020 might as well be the benchmark for DEM going forward.

Without SRECon happening this year and the world turned upside down from COVID-19, we set out to hold a virtual event to bring SREs together to share their experiences of what has changed. Last week’s SRE from Home was exactly that. With 1900 registrants, 20 lively Slack channels, six illuminating and entertaining talks from a diverse range of experts in the field and our #askanSRE panel answering attendees’ questions with a candid generosity, it was an amazing, jam-packed day.

Edge computing – with its ability to help unleash the potential of smart cities and autonomous vehicles, is something often thought to exist “around the corner” as opposed to an industry already in motion.

Today’s Tip of the Day is the second in a three-part series on Domain Name System (DNS) monitoring. In the first, we looked at how the application delivery chain works and the way in which many companies outsource their DNS to third parties with a global presence in order to reduce latency. The connected tip was focused on ensuring users are served by the correct DNS server.

Today, we are excited to share the first in a series of Employee Experience (EX) focused eBooks, helping you understand how Catchpoint can be used to ensure you get the best digital performance for your employees. In this eBook, we focus on five use cases, demonstrating through examples, how to best utilize digital experience monitoring for G Suite.

It would not be wrong to say that Observability is the new buzz word for the last couple of years at least and often we find organizations burden themselves with questions like – The answer to these questions lies in understanding the concept of Observability and how it ties in with the digital experience monitoring strategy of your organization and only then can you determine where you stand in terms of Observability.

We recently released Catchpoint’s SRE Report 2020 that analyzed results from the SRE survey we conducted early this year along with a recent addendum survey. The report offers a detailed look at the current state of SRE and how the shift to an all-remote work environment has impacted SRE teams. In this blog, we take a deeper look at one of the report highlights – ‘Heavy Ops Workload Comes at a Cost’.

IT professionals are now adapting to a remote environment and learning to manage a distributed, homebound workforce. From a technical standpoint, the process of setting up a remote workforce is well-known. For this blog post let’s dive into one step of the process, which is arguably the most important, user experience monitoring.

Recently, one of my buddies moved to a new apartment. As an extreme binge-watcher, he tried all different combinations for positioning his 65-inch 4K TV and leather recliner in almost every single sq. ft of the living room. The only flexibility he did not have was in choosing an Internet Service Provider (ISP) for his new house. As a backend dev professional, it did not even matter to him as long as he was getting a 150Mbps internet connection.

IT teams face many visibility challenges due to the massive shift to remote work due to the Coronavirus outbreak. This includes the variability of home network environments, reliance on SaaS and cloud applications, the unpredictability of Internet transport, and higher congestion than ever before. How do you overcome these monitoring challenges?