IT does not need to be a cost-center; this session explores the opportunity for IT to become the enabler of business, enable digital experiences, and align the IT organization with the business – proving its strategic value. Learn how a digital operations center can demonstrate alignment between top-tier applications, improving resilience and ensuring great digital experiences for your users. The session also covers an approach based on a maturity model approach as a roadmap to ensure IT is strategically aligned with the business and is value-led.

Traditional service level objectives (SLOs) focus on IT metrics, not customer experiences. An SLO might be met, but the customer could still be unhappy with their digital experience. This makes it hard to get actionable insights to continually improve product reliability and customer experiences.