Supercharging Your ServiceNow CMDB Using ScienceLogic's Service Graph Connector
We’re strengthening the value to ServiceNow and ScienceLogic customers through a stronger partnership.
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The Place Where Modern Operations & Technology Come Together
October 2021
ScienceLogic Announces Integration with ServiceNow Service Graph Connector Program
ScienceLogic announces it has joined the ServiceNow® Service Graph Connector Program by integrating its ScienceLogic SL1 connector with Service Graph, helping customers to quickly, easily and reliably load third-party data into the system, enabling data quality, timeliness and scalability.
News Roundup October 22, 2021
On this day in 1938, law student Chester Carlson invented the first photocopier in Queens, New York.
Modernizing Your IT Operations with a Secure Foundation
This is the first of a four-part security blog series covering why ScienceLogic is listed in the DoDIN APL catalog, what this means for monitoring critical IT infrastructure, and why APL certification is relevant for all organizations. Part one is all about trust and transparency—foundations for a secure platform.
Achieving 86% Productivity Gains Through ITSM Automation
Manual incident management is an enormous challenge facing today’s enterprises. It wastes time and money, and often results in unhappy customers who have to deal with unreliable services because of persistent, unresolved issues. Manual ticket generation can take 20 to 30 minutes, and routing another 90—assuming the ticket is delivered to the right team.
How AIOps Delivers a Seamless Customer Experience
A good customer experience is one. of the most important metrics of success for financial services. To deliver services efficenitly you need AIOps.
Should you care about AIOps? Obviously.
There's a lot of hype in the marketplace about AIOps right now, and there's a lot of people who've got some interesting ideas about what it should be. The most common idea that I hear is that it's essentially a layer of AI magic that sits across everything that you've got in your IT tooling today and then make sense of all of that for you and then we'll decrease the number of incidents you have and reduce your MTTR...
Global Manager: Operate Complex IT Environments Across SL1 Stacks In a Single View
Customer Experience is at the heart of ScienceLogic product design, especially making the power of the SL1 platform easy to use. The latest release brings a slew of user interface (UI) and workflow improvements, as well as significant enhancements to the SL1 Global Manager. In this video you’ll learn how Global Manager allows teams to consolidate operations across multiple environments a single dynamic view. You’ll also discover how supporting distributed operations, regional data homing to support regulatory requirements like GDPR, multitenancy, and specialist team support is easier than ever with ScienceLogic SL1.
Resolve Customer Cases Faster with Automated Case Management
When problems occur, IT Operations must often address a recurring challenge first: wasted time. Before they can resolve the actual issue, they must manually collect critical diagnostic data from a variety of tools, open tickets, and finally route fully populated incidents details to the correct team for resolution. These delays extend service outages, increase operational costs, and worst, frustrate customers. In this video you’ll learn how ScienceLogic SL1 shrinks MTTR by automatically opening tickets, populating critical troubleshooting details, and route them to the right person at the right time.
News Roundup October 8, 2021
On this day in 1906, barber-turned-inventor Karl Ludwig Nessler invented a machine that put permanent waves into hair in London, England.
Facebook Outage: The Case for Configuration & Change Management
In the age of cloud, digital transformation, application modernization, and the mobile economy, the network is the lifeblood behind enabling excellent customer experiences. Network Operations (NetOps) and IT Operations (ITOps) teams are constantly aware that a disruption in core network systems performance can have a massive impact on their business.
AIOps and Performance Monitoring: A One-Two Punch for IT Operations
Sugar Ray Robinson and Jake LaMotta. Marvelous Marvin Hagler and Tommy Hearns. Muhammad Ali and Joe Frazier. All were among history’s greatest boxers, but when they met in the ring, each brought out the best in the other. It’s the same in IT management. There are tools and platforms that on their own are essential to IT operations; but when paired as an infrastructure management tandem, each complements the other, ensuring maximal efficacy of both systems.