Business continuity is a crucial part of any scalable operations plan, but many businesses fail to realize how important it is until their first critical emergency. Only then does business continuity management come to the forefront of planning exercises, and stakeholders are forced to reflect on what went wrong, why it went wrong, and determine if they can avoid it happening again, or be better prepared if it does. The true business continuity management lifecycle begins long before an incident.
Digital transformation is accelerating rapidly to include virtually all enterprise functions. Organizations of all size, across all industries, are leveraging digital technology to enhance customer service and improve work efficiency. Integrating automation into core business functions has become a must to stay aligned with the ongoing digital revolution. The growing migration to the cloud has resulted in the distribution of company data and applications across multiple locations. This means that many complex business processes must leverage IT resources from the cloud and on-premises. This is where automation and orchestration can greatly improve the performance and efficiency of these complex tasks.
Your new release tested fine on staging, but it’s not playing nicely with applications and services in the wild. Your monitoring application notices something going wrong and raises the alarm. But often raising the alarm isn’t enough – to solve complex issues, you might need to roll back to the last good deployment while you figure out the root cause and get multiple people working together on the solution.
You likely deal with major incidents regularly, but do you know who first coined the term? You also probably use the best tools on the market to help you fix those incidents, but do you know what some of the first tools were? When incident management is part of your day-to-day, it’s easy to think you know it all. But we have a hunch that there are some interesting facts that haven’t crossed your mind yet!
