Effective major incident management depends on many things, including planning, precise execution, effective communication, and applying learnings from previous incidents to update those plans. Traditional major incident management wisdom addresses the importance of the remediation process, but it doesn’t speak on the issue of configuring your IT infrastructure.

Worldwide businesses and their technical resources use G2, the leading business solution review platform, to analyze software, gather user feedback, and make informed decisions about technology. Although we value all the recognition we’ve earned on G2 over the years, there’s one that always stands out and makes us feel extra proud of what we’ve accomplished so far.

During major incidents, it’s crucial that all stakeholders are provided with the status updates they need. Those communications however need to be tailored to what the stakeholder actually needs, and provided in a streamlined format that works best for them. Just like alert fatigue, communication fatigue can be detrimental during an outage or other service reliability issue.