Operations | Monitoring | ITSM | DevOps | Cloud

May 2023

InvGate

The 5 Stages of the ITIL Service Lifecycle

May 29, 2023 By Sophie Danby In InvGate
The ITIL service lifecycle is a comprehensive framework for introducing ITIL principles into your organization. It provides a solid structure and valuable knowledge to help ensure the quality and effectiveness of IT Service Management practices are met throughout the whole lifecycle of a service. It was originally contained within ITIL v3 and was replaced by the Service Value System (SVS) in ITIL 4.
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InvGate

IT Hardware Inventory Management Tutorial, Tips, And Best Practices

May 26, 2023 By Brenda Gratas In InvGate
IT Hardware Inventory Management is not easy, even for relatively small organizations with 20 or 30 employees. And as the organization grows, keeping track of all the laptops, printers, and other devices becomes akin to assembling a perplexing puzzle of ever-expanding complexity. However, there is good news. With the right strategies and tools, you can conquer the challenges and gain control over your hardware inventory, maximizing its value and reducing costs.
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InvGate

What Are Service Knowledge Management Systems (SKMS) in ITIL?

May 24, 2023 By Sophie Danby In InvGate
The Knowledge Management practice is at the core of ITIL 4 processes; and the Service Knowledge Management System (SKMS) is a fundamental tenet of it. SKMS is an essential system for all service-oriented organizations. Implemented correctly, it centralizes service information and shares important knowledge, as well as reducing incidents, outstanding problems, performance issues, and downtime.
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InvGate

What is Remote IT Support? Definition, Scope, and Tools

May 24, 2023 By Melisa Wrobel In InvGate
In the last few years, remote IT support has become a central part of IT Service Management (ITSM). With the amount of remote work significantly increasing in a wide range of industries over the last years, the need to provide support from and to different locations has become a must. It also has also become substantial to enterprises as they start getting larger in employees and facilities.
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InvGate

IT Asset Discovery: What is it, How it Works, And Why You Need it

May 23, 2023 By Melisa Wrobel In InvGate
IT asset discovery is a critical process for any organization looking to manage its IT infrastructure effectively. With a rapid growth of dependency on technology for everyday work, and an increasing amount of remote work, keeping track of all hardware and software assets within an organization can be challenging. And this is where IT asset discovery tools come in to help you through the process. These solutions provide clear and reliable access to everything connected to your company network.
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InvGate

How to Perform an ISO 27001 Audit

May 22, 2023 By Sophie Danby In InvGate
ISO 27001 audits are not just a bureaucratic procedure that you want to quickly get over with and forget. On the contrary, they can be a very important tool to make sure your organization is protected. They objectively evaluate the Information Security Management System (ISMS), help identify potential vulnerabilities, improve security measures, and ensure and showcase compliance with international standards.
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InvGate

The Ultimate IT Asset Management Checklist [+Free Template]

May 19, 2023 By Sophie Danby In InvGate
IT Asset Management (ITAM) helps you manage your IT environment effectively, efficiently, and safely. However, implementing ITAM software can be a bit tricky if you don’t lay the groundwork accurately. But that’s what we’re here for! This IT Asset Management checklist is all you need to succeed. In fact, the practice lends itself very well to checklists. It's very helpful to organize ITAM through separate and manageable tasks in order to not get overwhelmed or miss anything important.
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InvGate

IT Asset Inventory: Definition, Scope, Management, and Best Practices

May 17, 2023 By Brenda Gratas In InvGate
An IT asset inventory is your best ally to keep all your IT hardware and software organized and properly managed in your organization. It should be at the base of your IT Asset Management (ITAM) strategy since having a unified IT inventory enables you to perform all the other tasks involved in ITAM and, ultimately, accomplish long-term success.
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InvGate

The Definitive ISO 27001 Checklist to Implement the Standard [+Free Download]

May 12, 2023 By Sophie Danby In InvGate
ISO 27001 is the top internal standard for information security. When carried through correctly, it protects your environment, and makes people feel safer when using IT equipment. That being said, implementing the standard is no small task; many organizations feel overwhelmed, as they don't know where to start, or struggle and feel lost during the process.
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How to Create QR Codes for Asset Management

May 12, 2023 By InvGate In InvGate
Learn how to create QR codes for Asset Management on InvGate Insight, and associate them with your IT inventory assets. Managing an IT inventory can be challenging, but using QR codes for Asset Management is a great way to make it easier. Raise your hand if you never found yourself opening a bunch of identical laptops just because you didn’t have the serial number from the one you needed at hand. With QR codes, those days are gone. Using QR codes for Asset Management allows you to scan them and access the data associated with a particular device on your ITAM tool effortlessly.
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InvGate

Formal vs. Informal Communication Channels: How to Encourage Official Channel Adoption

May 11, 2023 By Melisa Wrobel In InvGate
There’s an eternal conflict between formal vs. informal communication channels when it comes to managing IT Service Management (ITSM) in organizations. We have all been in the shoes of the customer, and can understand why it might seem easier to call or text an IT agent when we need to request something quickly. But users don’t always know what is happening behind the scenes, and the whole triage process behind what seems like a simple request.
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InvGate

What is Software Deployment? Definition, Scope, and Best Practices

May 9, 2023 By Melisa Wrobel In InvGate
Software deployment is a central task for IT teams in organizations of all sizes. The entire process of releasing software applications to end users can present a few challenges, as it encompasses a wide range of activities, that go from building and testing software, to packaging and deploying it. Effective software deployment is critical for ensuring that software applications are delivered securely, reliably, and efficiently.
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InvGate

ISO 27001 and Asset Management: What Does Annex A.8.1 Say?

May 5, 2023 By Sophie Danby In InvGate
ISO 27001 is the gold standard to follow for effective Information Security Management, and it is deeply related to IT Asset Management. In particular, the annex A.8.1 provides all the necessary information to manage your information assets properly. So, understanding the full scope of it is crucial to create an all-round ITAM strategy that will ensure all your assets are always fully protected.
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InvGate

IT Asset Lifecycle Management: The 9 Stages to Manage Your IT Assets

May 4, 2023 By Melisa Wrobel In InvGate
As assets are the main object of the IT Asset Management practice, in order to take full advantage of it, it's essential to go deeper and implement a complete IT Asset Lifecycle Management. This is a complex process that goes from the request of the asset to its disposal, so it's important to design and apply a plan to ensure that every single step and requirement is addressed.
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