Operations | Monitoring | ITSM | DevOps | Cloud

If your company lives in Microsoft Teams, your on-call schedule should live there too. An on-call schedule in Microsoft Teams means anyone in a channel can see who is on call right now, reach that person with one mention, and trust that the answer is correct without opening a separate tool or a stale spreadsheet. This guide covers the options Teams gives you out of the box, where each one breaks down, and a step-by-step setup that works for engineering, IT and support teams of any size.

Jira round robin assignment hands each new issue to the next person on a list, so incoming work spreads evenly instead of piling up on whoever happens to be watching the queue. Jira Cloud can do this natively with Jira Automation, and for most teams that takes ten minutes to set up. The hard part is everything around it: people on leave, triage that happens in Slack instead of Jira, and the gap between "evenly assigned" and "actually picked up".

The Google Cloud London outage on Tuesday, October 20, 2026 began as a power event inside a single zone, europe-west2-b, and within hours it was the reason people across Britain could not open their banking apps, process orders, or join remote court hearings.