Operations | Monitoring | ITSM | DevOps | Cloud

November 2022

solarwinds

Web API Monitoring Explained: A Helpful Introductory Guide

Nov 25, 2022 By Pingdom In SolarWinds
An API, application programming interface, is a collection of tools, protocols, and subroutines that can be used when building software programs or applications. APIs makes software development easier by providing reusable components and a set of clearly defined communication protocols. Recently APIs have come to mean web services, but there are also APIs for software and hardware libraries, operating systems and databases.
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Being a Technical Mentor for a Career, Not a Role

Nov 24, 2022 By Aaron Bertrand In SolarWinds
I’ve been in the SQL Server space for a long time—my entire career, in fact—but it doesn’t necessarily mean I’m great at what I do; it merely means I’ve seen a lot. I’ve watched things go well and have experienced my fair share of spectacular failures, too. Earlier in my career, I stayed around too long in environments where things weren’t going great.
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Building AppStack Dashboards

Nov 24, 2022 By SolarWinds In SolarWinds
AppStack™ helps you diagnose and troubleshoot performance problems faster—from applications to servers, virtualized infrastructure, databases, and storage systems. The AppStack dashboard shows you all performance information across the application stack with relationships between various elements of your environment. Kevin M. Sparenberg, SolarWinds THWACK Community Evangelist, shows you how the dashboard works and why it’s so important for troubleshooting application issues in your IT infrastructure.
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ITSM and Observability: Eliminate tool sprawl, accelerate issue resolution, and ensure SLAs while delighting end users

Nov 22, 2022 By Seyi Verma In SolarWinds
Over the past twenty years I have been working in tech, I have seen a variety of products and solutions come and go. For many, it is because they overly complicate something that should’ve been simple. With SolarWinds, I am thrilled to work with solutions designed from the start to be simple for our customers to use. We focus on providing solutions built to integrate with other elements of your network and complement them, so they become more effective.
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A Comprehensive Guide to Chatting Rules and Etiquette for Service Desk Teams

Nov 16, 2022 By Melissa Palmer In SolarWinds
It’s increasingly common for service desk teams to perform some support operations over a live chat. This is a win for everyone. When using chat support, employees are looking for quick wins when it comes to solving their problems, and in many cases, the service desk can help them quickly without needing a site visit. I worked the service desk way before online chats were possible, but the truth is not much has changed since then.
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Top 7 Customer Service Skills Every Service Desk Team Should Have

Nov 14, 2022 By Dan Sullivan In SolarWinds
Internal IT support teams are often the first place employees turn for help with technical issues, and it’s important for team members to be able to quickly understand problems, identify solutions, and enable the employee to get back to work. Though there are plenty of technologies and organizational practices capable of improving support service teams, team-wide skills are the heart of every great service provider.
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Can Shift Left Go Too Far? Why Testing in DevOps May Never Be the Same

Nov 11, 2022 By Dan Sullivan In SolarWinds
Testing is commonly understood to be an essential and fundamental part of software development, but when and how to test is open to a wider variety of opinions. DevOps practitioners often advocate for performance and quality testing early in the development and deployment process. This is known as a “shift left” approach.
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From Smokestack to Full-Stack: Observability and the Digitization of Manufacturing

Nov 10, 2022 By Simon Abrahams In SolarWinds
The pandemic hit manufacturing hard, with the workforce, supply chains, and investment all taking heavy blows. The bounce-back has also been punishing on the sector, with severe global competition for materials, disrupted logistics, and workforce shortages, all exacerbated by the human and economic disaster of Ukraine.
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The Power of Harnessing DevOps for the Database

Nov 8, 2022 By SolarWinds In SolarWinds
Why do some organizations excel in streamlining their database operations and applications development while others find it immensely challenging? Why can some database teams embrace agility while others take months of cycles to deploy even a single line of code? What secret sauce can allow some database teams to work smarter (not harder), streamline database development lifecycles better, get to deployment faster, and create an overall stronger alignment across departments?
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8 Change Management Best Practices You're Probably Not Following

Nov 8, 2022 By Melissa Palmer In SolarWinds
 Change management methodologies are often seen as complex and clunky, which can lead to these initiatives having a high failure rate in many organizations—but why does change management have this stigma? At one point in my career, I was a regular at change advisory board (CAB) meetings and maintained our organization’s standard change catalog.
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Recapping Our Inaugural SolarWinds Day Event

Nov 2, 2022 By Chrystal Taylor In SolarWinds
Our inaugural SolarWinds Day event was a smashing success! From the announcement of our SolarWinds® Observability solution—which was built fully in the cloud—to important updates to our on-premises SolarWinds® Hybrid Cloud Observability solution, this was our biggest day of product launches since the founding of SolarWinds. It was exciting to be a part of the event and to see so many people participate and engage in the discussion.
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User Experience for Observability

Nov 2, 2022 By Pingdom In SolarWinds
Modern software applications involve multiple layers of code and services, working together to meet increasingly demanding user requirements. To achieve this, systems became distributed, providing improved scalability, fault tolerance, and complexity. However, this innovation brought new challenges to basic troubleshooting and performance monitoring to maintain the health of systems. It’s for these reasons that observability is trending.
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Containers vs. Virtual Machines: Rivals or Friends?

Nov 1, 2022 By Joey D'Antoni In SolarWinds
Containers have been the buzz among developers in recent years with the adoption of cloud-native orchestration tools like Kubernetes and DevOps workflows centered around containers. At the same time, virtual machines (VMs) still power many enterprise workloads, whether they’re running in a public cloud provider like Azure or an on-premises data center running VMware. In one of my early jobs, we built a private cloud—in 2012. This was a ground-breaking project at the time.
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SolarWinds Day October 2022 - Observability for All

Nov 1, 2022 By SolarWinds In SolarWinds
To kick off our first SolarWinds Day, we are pleased to announce the launch of SolarWinds Observability, our new cloud-native SaaS offering. It combines application, infrastructure, database, network, digital experience, and log analysis into a single, integrated platform. This full-stack approach provides a centralized view of your IT infrastructure and services and delivers powerful functionality to help businesses and organizations of any size maximize their time and resources.
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The SolarWinds Platform

Nov 1, 2022 By SolarWinds In SolarWinds
The SolarWinds Platform is designed to connect with your critical business services, to provide flexibility, visibility, and control—wherever your environment lives and wherever you’re going next. It’s the simplicity you expect from SolarWinds, with deployment models to support you today and tomorrow, from on-premises to cloud-native SaaS solutions.
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