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The latest News and Information on IT Service Management, Service Desk and related technologies.

IT Staff Augmentation vs. Outsourcing vs. In-House: When Each Makes Sense

IT Staff Augmentation vs. Outsourcing vs. In-House: When Each Makes Sense

Sep 17, 2025 By OpsMatters In OpsMatters
Every company today is, in some way, a tech company. Whether you're building SaaS, modernizing back-end operations, or digitizing customer experiences, your ability to grow depends heavily on access to the right technical talent. The challenge is that finding, hiring, and retaining top engineers, developers, and IT professionals isn't simple-or cheap. That's where the debate begins: should you build an in-house team, outsource projects to external vendors, or augment your staff with contract-based specialists?
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Hector

The 7 Essential Features of a Modern Inventory Management Software

Sep 16, 2025 By Hector In Hector
Inventory management today goes far beyond counting products in a warehouse. With the rise of multichannel sales, faster supply chains, and growing customer expectations, businesses need robust technological solutions and functionalities. A modern inventory management software does much more than track inventory levels—it becomes a true command center for business operations.
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The Future of IT: Where Will AIOps Be in Less than 5 Years?

Sep 16, 2025 By Infraon In Infraon
The future of IT: Where will AIOps be in less than 5 years? In this video, we dive deep into the evolution of Artificial Intelligence for IT Operations (AIOps) and what the next half-decade holds for businesses, IT teams, and technology leaders. AIOps is no longer just a buzzword—it’s becoming a critical part of IT operations, enabling predictive analytics, automated incident management, root cause analysis, and faster decision-making.
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nexthink

The Evolution of Digital Adoption: Insights from Gartner's 2025 Market Guide

Sep 16, 2025 By Nexthink In Nexthink
The 2025 Market Guide for Digital Adoption Platforms (DAPs) marks an important point in the evolution of the category. Digital adoption has matured from a supporting role into a central part of enterprise strategy. Organizations are no longer asking if they need a DAP—they’re asking which one. In this latest research, Gartner establishes DAPs as essential to business transformation, efficiency, and employee experience. The takeaway is clear: digital adoption is no longer optional.
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Vendor Management best practices

Sep 16, 2025 By InvGate In InvGate
In this lecture, we look at vendor management best practices and how they impact the entire IT asset lifecycle. Effective vendor management goes beyond negotiating prices—it’s about building strong partnerships, ensuring compliance, and aligning vendor performance with your organization’s goals. By applying best practices, you can create more value from your vendor relationships and reduce risks tied to procurement and asset management.
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Building a cost-effective IT procurement process

Sep 16, 2025 By InvGate In InvGate
In this lecture, we explore how to build a cost-effective IT procurement process. A well-designed procurement strategy ensures your organization acquires the right assets at the right price, while also considering long-term value, compliance, and vendor relationships. By focusing on both efficiency and foresight, procurement becomes more than just a purchase—it becomes a driver of IT and business success.
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grafana

How to connect ServiceNow to Grafana Cloud IRM incidents

Sep 15, 2025 By Matías Bordese In Grafana
Companies rely on a variety of services to streamline their workflows, which often requires data synchronization or information sharing across platforms. But are your tools flexible enough to connect with external systems? ServiceNow is widely recognized for its robust and complex workflow support for enterprises. However, it may not always offer the most intuitive or user-friendly experience when handling incidents.
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InvGate

Salesforce ITSM: What to Expect From The New Contender in The ITSM World

Sep 15, 2025 By Natalí Valle In InvGate
The enterprise software market is entering a new phase. After ServiceNow revealed its ambitions to move into the CRM space earlier this year, all eyes turned to Salesforce, which is widely expected to announce its own IT Service Management (ITSM) solution at Dreamforce, the company's event coming next October.
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nexthink

Introducing AI Drive: Closing the AI Value Gap

Sep 15, 2025 By Samuele Gantner In Nexthink
The enterprise is standing at the edge of a seismic shift: an AI revolution. In the next five years, the way work gets done will be fundamentally reshaped as workflows once handled by humans are increasingly replaced or enhanced by artificial intelligence. But here’s the reality: success won’t come from simply handing out Copilot or GPT licenses and hoping employees figure it out.
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Why You MUST Know What Are the Pillars of IT Infrastructure Management?

Sep 15, 2025 By Infraon In Infraon
IT Infrastructure Management is the foundation that keeps businesses running smoothly, ensuring scalability, performance, and security. In this video, we’ break down the core pillars every IT leader, engineer, or tech enthusiast needs to understand, covering hardware, software, networks, data, and cloud environments.
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