ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Create Personalized Knowledge Articles Faster and Smarter with Gen AI

May 29, 2024 By Sirjad Parakkat In Ivanti

Maintaining a deep catalog of knowledge articles to inform end users is an essential — yet often tedious — requirement for IT teams. But generative AI is offering a big assist. By using AI in knowledge bases, service desk agents who used to spend two or three hours creating each knowledge article from scratch can create drafts in minutes.

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Ivanti

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Executive Summary Episode 6: AI + Human Insights: Partners in Cybersecurity, feat. Rob May

May 29, 2024 By Ivanti In Ivanti

Ivanti’s latest research found that cybersecurity teams are largely positive about the role of AI in protecting against and opposing AI-powered attacks. Yet, despite this optimism, many security professionals lack the proper understanding and defense strategy to address the risks today’s AI threat landscape poses. How can cybersecurity teams prepare themselves to fend off sophisticated AI-powered attacks and leverage AI effectively in their security strategy?

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Ivanti

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Meet the Spring 2024 Release of Alloy Navigator Express

May 28, 2024 By Anna Markova In Alloy Software

We’re infusing fresh energy into our product for small and medium businesses: Alloy Navigator Express. This update centers on the shift to new experience data views while introducing several other exciting features. Let’s dive in!

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Alloy Software

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Device Onboarding and Provisioning

May 28, 2024 By ManageEngine In ManageEngine

Mobile Device Manager Plus free training program aims to facilitate better understanding of the features and capabilities of MDM. Learn how MDM can seamlessly manage devices of different platform, setup policies in the device over-the-air and effortlessly install apps on the devices.

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ManageEngine MDM Free Training - App Management and Device Security

May 28, 2024 By ManageEngine In ManageEngine

Mobile Device Manager Plus free training program aims to facilitate better understanding of the features and capabilities of MDM. Learn how MDM can seamlessly manage devices of different platform, setup policies in the device over-the-air and effortlessly install apps on the devices.

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ManageEngine

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ManageEngine MDM Free Training- Modern management of Windows 10, 11 and Macbooks.

May 28, 2024 By ManageEngine In ManageEngine

Mobile Device Manager Plus free training program aims to facilitate better understanding of the features and capabilities of MDM. Learn how MDM can seamlessly manage devices of different platform, setup policies in the device over-the-air and effortlessly install apps on the devices.

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ManageEngine

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Grafana OnCall: Use the new bi-directional ServiceNow integration for seamless alert flows

May 28, 2024 By Vadim Stepanov In Grafana

Every moment counts when you’re managing incidents that can affect your services and customers. That’s why we’re excited to introduce a new bi-directional integration between Grafana OnCall and ServiceNow, a popular platform many large organizations rely on to help manage their incidents.

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Grafana

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Solving Discovery: The Foundation for Security

May 27, 2024 By Ivanti In Ivanti

Ivanti’s Rex McMillan recaps his session at ISS 2024, discussing why discovery is never solved for good, and even as the practice evolves, it remains the first layer of sound asset management and security. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

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Ivanti

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Challenges and Guidelines for Generative AI in companies

May 24, 2024 By Almaden AI In Almaden AI

In today's rapidly evolving technological landscape, companies continue to explore ways to innovate and stay ahead of the competition. One of the most promising technologies available today for companies is Generative AI, which helps automate creative tasks that were previously only possible through human intervention. The use of Generative AI in companies has grown rapidly over the years due to its numerous benefits such as increased productivity and efficiency while minimizing costs.

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How to Leverage Neurons Healing Bots

May 24, 2024 By Ivanti In Ivanti

Ivanti’s Jeff Hance and Jose Martinez unpack their session at ISS 2024, explaining how organizations can leverage Neurons Healing Bots to proactively address users’ problems and improve the overall employee experience. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

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