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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

How To Visualize Business Service Performance with Splunk ITSI

The complex nature of modern digital landscapes means the ability to effectively monitor and understand its impact on your business is not just desirable — it's a necessity. This is where Splunk IT Service Intelligence (ITSI) comes into play. ITSI offers a sophisticated platform for service insights and detailed analytics that can be used by digital operations teams as the first step of a troubleshooting workflow.
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Best Software For Operations Management: Finding The Right Solution

The best software for operations management will come with a range of in-built workflow automation solutions and task management tools, helping to radically streamline your operations. Are you... As a senior business executive and consultant with more than 20 years of experience leading global organizations of all sizes, I understand the complexities businesses face in choosing effective operations management software solutions.

10 Tips to Choose the Right Infrastructure Monitoring Tool for your Business

In today’s time, most businesses use cloud-native technologies and digital infrastructure to stay ahead of their competitors. The excessive dependency on these technologies is resulting in a distributed IT infrastructure that is quite challenging to manage and grow without the right tools and practices. Ensuring proper health and performance of IT infrastructure is crucial to achieving organizational goals and keeping end-users satisfied. This is where infrastructure Monitoring comes into practice.

Extending Workflows to Incidents, Service Requests, Problems, and Assets in ServiceDesk Plus Cloud

In this webinar, we'll unwrap the upcoming visual workflow builders for incidents, requests, problems, and assets in ServiceDesk Plus Cloud. These enhanced workflows will help you drive service processes while automating actions such as approvals, task management, communications, and more.

The First Principle of AI by Design: Privacy and Security

SolarWinds has launched AI by Design, a dynamic framework for integrating artificial intelligence (AI) into our IT management solutions. AI by Design consists of four fundamental principles: Privacy and Security, Accountability and Fairness, Transparency and Trust, and Simplicity and Accessibility. In the second installment in our series exploring this exciting new paradigm, we’ll examine how SolarWinds places the safety of our customers’ data at the center of our strategy for ethical AI.

The InvGate Insight Integration Cheat Sheet

In today's landscape, IT asset managers need tools that can go further than Inventory Management. In order to extend your IT Asset Management (ITAM) processes to address your whole environment, a robust ITAM solution must include a wide library of integrations to complement its functions. In this article, we will explore exactly that. We have listed InvGate Insight’s integrations and their usage to help you make sure you are getting the most out of the solution.

Practical Demo: How to use service management to address business needs at scale

The practical demonstration revolves around Ivanti's service management platform, Neurons for ITSM and ITAM, and its ability to address business needs at scale. It showcases the platform's web-based interface, codeless configuration, and integration with other tools. The demo also highlights the self-service portal, workflow and approval process for a new employee setup request, and customization options for request offerings and form layouts.

NIS2 Requirements: 10 Ideas in Which Asset Management And ITSM Can Help

NIS2 requirements range from Risk Management measures to business continuity insurance – and they must be effectively implemented by October 17, 2024, to avoid penalties. Since this is a cybersecurity framework, IT Asset Management (ITAM) can greatly help implement it.

Align IT & Security with Ivanti Neurons

SCI’s Thomas Smith and Jesse Miller report back on their customer panel at ISS 2024, explaining how the Neurons platform has evolved with feedback from users and continues evolving with the same bridge in mind between IT and security. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.