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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

How to Leverage Neurons Healing Bots

Ivanti’s Jeff Hance and Jose Martinez unpack their session at ISS 2024, explaining how organizations can leverage Neurons Healing Bots to proactively address users’ problems and improve the overall employee experience. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

Human-Centered Leadership: IT Leaders' Secrets to Nail it [+Free eBook]

Our latest eBook, “Unlocking The Human Element in IT And Service Management,” provides insights from IT mavens who have pioneered this empathetic approach. These leaders share not just strategies but their transformative experiences, proving how placing humans at the center of IT initiatives cultivates innovation, engagement, and a deeper sense of purpose within teams. You will find a link to download the eBook below!

Why AI-enabled ITOPs is critical for smarter banking operations

Banks face numerous challenges, from managing vast amounts of data to ensuring robust security measures and maintaining regulatory compliance. That’s why AI-enabled ITOPs offer a powerful solution to these challenges by automating routine tasks, enhancing predictive capabilities, and providing real-time insights. It’s how banks can remain competitive, secure, and streamlined in an increasingly digital landscape.

Practical Demo How Ivanti Maps to NIST Cybersecurity Framework 2 0

Join Jef, a senior product marketing manager at Ivanti, as he introduces the NIST Cybersecurity Framework (NIST CSF) and explores its functions, flexibility, and popularity. Discover the updates in NIST CSF 2.0, including the new govern function, and learn about Ivanti's cybersecurity and IT solutions, with a focus on vulnerability management and response. The webinar concludes with a demonstration of the solution and final remarks.

Insights Into The Top Tech Market Trends in 2024

As we transit the second quarter of 2024, we can get a clearer picture of the direction of the tech industry, and the top tech market trends that will mark the rest of the year. When the pandemic hit, it pushed tech companies into a new era of remote work, changing the game entirely. Suddenly, teams could collaborate from anywhere, and this meant a whole new way of doing things had to emerge. It wasn't just about finding people in the same city anymore; talent could be tapped from coast to coast.

What is ITOM? A Complete Overview in 10 Minutes

IT Operations Management or ITOM is the function that manages all technology, hardware, and software services within an organization. ITOM includes providing IT infrastructure, Availability Management, Capacity and Demand Management, cost-control activities, and Security Management for all IT infrastructure and service assets. Incorporating a well-organized ITOM strategy comes with many benefits, including.

Integrating Zero Trust Access (ZTA), Secure Web Gateway (SWG) & Cloud Access Security Broker (CASB)

Ivanti’s Steven Beuving breaks down the components that make up a holistic SSE solution – integrating ZTA, SWG, and CASB – all in pursuit of a modern approach to today’s security risks. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

Revamp your core ITSM practices with powerful, high-maturity workflows

We are delighted to announce that workflow automation capabilities in ServiceDesk Plus Cloud just got more powerful! Workflows, which were previously available for changes and releases, have now been extended to other ITSM practices too. How can Workflows help your IT teams? Automate your service management practices end to end, on a single visual canvas. Perform bespoke actions by triggering low-code custom functions within Workflows. Orchestrate enterprise service operations across hybrid IT systems and services with just a single touch.