Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

What's new in the release of Ivanti Neurons for ITSM ITAM LOB 2026.1

Jan 21, 2026 By Ivanti In Ivanti
The 26.1 release introduces new features and improvements, focusing on user experience and AI capabilities. Key dates for pilot and general availability are highlighted, along with community feedback integration. A five by five matrix aids in risk management, while ITSM data enhances compliance understanding. The Gentech AI framework emphasizes conversational agents, and updates to the neuron software inventory API improve accuracy. Continuous modernization efforts aim to boost performance and scalability.
View Video
Asset Infinity

The Hidden Cost of Idle Assets: How Poor Asset Performance Leaves 30% of Enterprise Assets Unused

Jan 21, 2026 By Himanish Ganguly In Asset Infinity
Most enterprises believe that once an asset is purchased and recorded, its value is automatically realized. In reality, the opposite is often true. Poor asset performance silently erodes budgets, reduces operational agility, and creates long term inefficiencies that remain hidden for years. Studies consistently show that nearly 30 percent of assets owned by large organizations remain unused or severely underutilized.
Read Post

Optimize IT Spend with AEM

Jan 20, 2026 By Ivanti In Ivanti
Are you an IT leader or business executive looking to drastically reduce IT spending and optimize your organization's IT costs? In this insightful video, we dive deep into how autonomous endpoint management (AEM) is revolutionizing the way businesses manage their digital infrastructure. Discover the hidden sources of wasteful IT spending caused by manual processes like policy deployment, software patching and vulnerability remediation. Learn how AEM leverages AI and machine learning to automate these tasks, freeing up your IT teams to focus on higher-value strategic initiatives.
View Video
kosli

ServiceNow Without the Ticket Hell

Jan 20, 2026 By Bruce Johnston In Kosli
ServiceNow is the system of record for change and approvals in most regulated enterprises. And yet, for many teams, it has become the place where delivery slows to a crawl. Not because ServiceNow is broken. But because the evidence model underneath it is. Developers ship fast through modern CI/CD pipelines, automated tests, and security scans, only to hit a wall when changes reach approval. Tickets bounce back. Evidence is questioned. Screenshots do not tell the full story. CABs hesitate. Releases wait.
Read Post
kosli

Evidence, Not Screenshots. How Teams Stay Always Audit-Ready in ServiceNow

Jan 20, 2026 By Bruce Johnston In Kosli
In regulated environments, slow change is often blamed on process. Too many approvals. Too much governance. Too much red tape. But in reality, most delays are not caused by regulation itself. They are caused by missing, fragmented, or untrusted evidence. Screenshots pasted into tickets. Proof assembled weeks later. Approvals stalled because no one can confidently say whether a change actually meets policy. When evidence is an afterthought, compliance turns into chaos.
Read Post
solarwinds

Building AI-Ready Database Operations: A Deep Dive into Maturity and Actionable Habits

Jan 20, 2026 By Eoin Keenan In SolarWinds
Now, we will explore how this foundational strength translates into organizational maturity and lay out the durable operating habits required to bridge the gap between reactive firefighting and strategic performance engineering.
Read Post
InvGate

Smart Recommendations: From Visibility to Proactive Decisions

Jan 20, 2026 By Ignacio Graglia In InvGate
Over the last few years, we’ve helped hundreds of organizations build and organize their IT inventories, and design automations that make daily tasks easier. That level of maturity is essential, but sometimes it’s still not enough. The real shift happens when Asset Management evolves from reactive to proactive, and from information to decision-making. That’s where an intelligence-driven system makes the difference: it turns data into proactive decisions that deliver tangible results.
Read Post
InvGate

How to Perform Application Rationalization With InvGate Asset Management

Jan 20, 2026 By Ignacio Graglia In InvGate
If you’ve ever tried to get a clean view of your company’s software stack, you know how this goes: one team buys a tool, another one adopts a different one for the same job, renewals keep piling up, and before you know it, you’re paying for apps no one can even name. The application portfolio grows in the background, until it becomes too expensive and too messy to ignore.
Read Post

Copyright © 2026 OpsMatters™. All rights reserved.