Operations | Monitoring | ITSM | DevOps | Cloud

Monitoring the status of external services connected to your business is essential for providing reliable and efficient customer service. An effective way to stay ahead of any issues is by monitoring all of the services connected to your business so that you can address any potential problems before they have a chance to have a negative impact on operations. In this article, we will be discussing how to monitor external services’ status and the importance of having access to accurate data.

Using anonymized data from 50,000 incidents, the Incident Benchmark Report reveals insights into the when, what, who, and how behind incidents and highlights behaviors that correlate to faster response times.

It is no secret that microservices architectures lend themselves to complexity. This can be a small price to pay when your workflows and processes are organized to ensure that everyone on the team is informed, accountable, and content. Setting up an internal developer portal is one of the best things you can do for the team, as it is an easy, surefire way to get your services, resources, and processes in order.

Most Internet-centric organizations today use some form of APM tools, as they should. But they are insufficient. Over the last ten years, the world has completely changed. If you think about it, in the first decade of this millennium, most businesses had an Exchange server, maybe Siebel CRM, a file share, and a range of other business apps, usually hosted in the same building. Everything was on the LAN. Today, it is the exact opposite. Everything is distributed.

As we head towards the end of 2022, we find ourselves reflecting on the past year and those who have helped to shape our business. In our small way of giving back, we have made a donation to the Red Cross on behalf of our global customers, partners and employees so that they can continue to rapidly respond to emergencies or emerging humanitarian needs anywhere in the world. Below we have curated a list of the year’s developments that have helped us bring more value to our customers and partners.

Fact: The Security Operations team at Grafana Labs loves logs. They are a key pillar of observability for many reasons, such as how they are stuffed full of details to help us diagnose the “why?” when things go wrong. This is especially true when the information pertains not to a series of unfortunate events, but instead to an adversary trying to cause us harm.

When developing a backlink strategy, every site owner needs the best tools to help determine the quality of a backlink. High-quality backlinks can increase your SEO score exponentially, with bad backlinks being well-known for destroying rankings on SERPs. When you build your site, backlink tools can help you build a phenomenal list that results in a far better search ranking than you’d expect.

Organizations are under pressure to deliver software faster than ever before. Continuous integration and continuous delivery (CI/CD) help them meet that demand. Companies are turning to CI/CD to speed up the software development process and increase efficiency. In this article, learn about what CI/CD is, the benefits of using it and some of the challenges that come with it.

Testing applications behind a login flow is cumbersome. And it gets even worse when there’s two-factor authentication (2FA) involved. Many people work around this problem by disabling it or implementing wild hacks. Automating a 2FA-based login flow is just too hard! I thought that for a long time, too. But I must admit — I was wrong.

Technology has been evolving rapidly over the past few decades, and artificial intelligence (AI) has been leading the charge. AI has been used in various applications from self-driving cars to automated customer service. But one of the most intriguing applications of AI is in the form of chatbots. Chatbots, or computer programs designed to simulate conversation, have been around for a while, but the latest iteration of chatbot technology is taking it to a whole new level.