We’re excited to announce our Jira integration is leveling up to make tracking Blameless incidents in Jira faster, smoother, and more powerful. Teams can now specify the way incidents get categorized into projects, and we’ve also enhanced the overall user experience. Let’s take a closer look.

Looking into runbook automation? We explain how runbook automation works, with examples and tips on how to use it to streamline your incident response process.

Wondering about the incident response lifecycle? We explain what it is, and how each phase helps lead to effective incident resolution. What is the incident response lifecycle? The incident response lifecycle is an organization’s framework for responding to an incident that disrupts service. The incident response lifecycle contains the following phases.

Something big happened at Blameless this month — our “Postmortem” feature was updated to its new name, “Retrospective”. To the naysayer, I suppose you’re thinking, This seems trivial. Different teams call it different names anyway, so why bother making the change? First let me say, thank you for reading our blog and I hope you finish this one through to the end. Now, allow me to explain our reasoning and why we’re excited about this update.

Wondering about alert fatigue? We describe what it is, how it affects software development teams, and how to avoid it. What is alert fatigue? Alert fatigue is the phenomenon of employees becoming desensitized to alert messages because of the overwhelming volume they receive, and the number of false positives they receive. The risk with alert fatigue is that important information will be overlooked or ignored.

Wondering about SRE Tools? We explain the best tools for every step of the SRE development process.

Wondering about incident management metrics? We explain what incident management metrics are, how to track them, and what to do with the information.

We discuss what an incident response team does, how it is structured, and how to form the best one for your organization.

Looking to build or improve your DevOps Team? We will explain the roles and responsibilities of a DevOps Team within your organization, and how to start building one. What does a DevOps Team do? A DevOps team is made of professionals from development and operations that work closely together. These cross-functional teams are responsible for orchestrating the entire software development process.

Wondering what a runbook is? We explain what a runbook is, common tasks a runbook can help with, and how to create one.