When things go wrong, we try to learn for the next time. Every incident should be a learning opportunity to make your system more reliable for the future. Luckily with Blameless Reliability Insights, you can see patterns in incidents at a glance, right out of the box. In fact, the ability to tag incidents makes reliability data even more helpful by allowing you to collect granular details about reliability, especially as they pertain to your unique business needs. ‍

Looking into incident response platforms? We discuss what an incident response platform is, what tasks it handles, and the benefits of having one.

I get chills thinking about a line from the first film adaptation of Roald Dahl's Charlie and the Chocolate Factory, Gene Wilder as Wonka nearly whispers it to Charlie, as if it is secret information: We are the music makers, and we are the dreamers of dreams. For me, the quote (taken from a poem by Arthur O'Shaughnessy) is austere: We are the creators of what we create, and what we create becomes what we are.

One of the most powerful ways to prepare for future incidents is to study and learn from patterns in past incidents. Blameless Reliability Insights highlights these patterns for you, with out-of-the-box dashboards that automatically collect and present all types of statistical information about your incidents.

SRE is a practice that creates a bridge between operations and development. We discuss the roles and responsibilities of a site reliability engineer.

Wondering about development velocity? We explain what development velocity is, how to measure it, and how to balance the need for fast development and reliable products.

Summer means things are heating up. And things are definitely heating up at Blameless! We’ve been hard at work delivering new features and capabilities to our customers, so today I wanted to share a quick summary of all the latest. Here are 4 exciting product updates that enhance the way teams manage incidents and deliver reliable products to their customers.

Wondering about retrospective templates? We give a complete explanation of what a retrospective should include and best practices for using one.

Curious about incidents vs. problems? We explain the differences and how to handle each one. ‍

For the past four years, Catchpoint and various partners have been running a yearly SRE Survey. This year, Blameless is excited to partner with Catchpoint for the fifth annual survey. We want to hear from you if you are in a DevOps or SRE role or even if you work on reliability with some other title or role. There are tremendous, valuable learnings when we listen closely to practitioners.