Incidents should be your best friend. It sounds like a controversial statement. It sounds like a lot of unnecessary work. The truth is, for companies engaged in delivering any online or digital experience, taking this point of view is absolutely E-S-S-E-N-T-I-A-L.

SRE is a constantly evolving field, responding to the challenges of increasing reliance on tech and the opportunities of its evolving abilities. Reliability has to remain a step ahead of the cutting edge, whether it’s navigating remote work, implementing AI assistance, or optimizing internal processes. But how do we know that SRE is keeping up? ‍ We’re proud and excited to announce the results of the SRE Survey we ran in partnership with Catchpoint.

Is your incident response held together by a thread? Are you manually recording incident updates in a shared doc? Do you struggle to juggle the incident management workload with your other responsibilities? Does everyone on-call report data the same way? These are all common problems faced by DevOps teams still relying on homegrown incident management tooling.

‍ Service Level Management, or SLM, is defined as the process of negotiating Service Level Agreements and ensuring that they are met. ‍ Service Level Management is a fundamental part of SRE and DevOps. It encompasses the expectations and perceptions that both the business and the customer have about the service and its performance. Service level management will include existing and new services as they are added, with the service level agreements (SLAs) being modified accordingly.

Looking into incident tracking? We explain what incident tracking is, how it’s done, and why it matters.

We explain what infrastructure monitoring is, how it works, how to overcome the challenges in complex systems, best practices for monitoring, and the tools you need.

Reliability and availability have different meanings when it comes to software. What are the differences and what is the importance of each?

Are you looking to start an SRE team or add to your existing team? We explain the SRE hiring process and how to find and evaluate an SRE.

As users expect incidents and outages to be addressed as quickly as possible, any time of day, on-call rotations have become necessary for SRE and DevOps teams. How do you create on-call rotations schedules that are fair and reduce burnout?

Welcome to episode 4 of our webinar series, From Theory to Practice. Blameless’s Matt Davis and Kurt Andersen were joined by Joanna Mazgaj, Director of Production Support at Tala, and Laura Nolan, Principal Software Engineer at Stanza Systems. They tackled a tricky and often overlooked aspect of incident management: problem detection. ‍