When it comes to incident response, the ability to adapt and customize your approach is key. Every organization has unique needs and workflows, and a one-size-fits-all solution simply won't cut it. That's why Blameless is proud to offer a flexible platform that allows teams to tailor their incident response process to fit their exact requirements.

Looking into runbook automation? We explain how runbook automation works, with examples and tips on how to use it to streamline your incident response process.

Blameless’s comprehensive incident management platform is built to ease the burden of keeping your services up and running. Whether you are in the middle of an incident or trying to better track your response performance, you need access to your incident data on demand. Blameless’s Reliability Insights unifies your Incident, Resource, Task, and IAM data in a single customizable and queryable analytics tool.

We’re excited to announce that Blameless is officially SOC 2 compliant! This is part of our larger efforts to assure all the users of Blameless and visitors to our site that we’re meeting and exceeding all of your privacy and security needs. Learn more by visiting our security page! When choosing a service, it’s important to have trust in the provider – especially for something as important as your incident management.

Seriously… What are people trying to say by “Your approach to IT Operations needs to mature”? Fair question. Billions of dollars are spent every year on software solutions to help IT organizations operate more efficiently. How could it be that with all that investment, we’re still not netting enough efficiency gains? The truth is, our technology landscape has evolved, our operational models have evolved, we have evolved.

How does an incident management workflow look? We give a step-by-step guide to the ITIL process and best practices for an effective resolution.

Wondering about SLAs and SLOs, and SLIs? We explain service level agreements, and service level objectives, service level indicators, their differences, and the importance of each.

Effective communication is critical during incidents. In order to minimize the impact of an incident and resolve it quickly, it's important that all stakeholders are kept informed and updated throughout the incident response process. However, communicating during an incident can be challenging, especially when dealing with multiple stakeholders and a high level of stress. On-call engineers can have their focus disrupted by switching out of their diagnostic tools to issue communications.

When an incident occurs, it's important to take the time to review what happened, understand all the contributing factors, and identify systemic changes to prevent similar incidents from happening in the future. This process is known as an incident retrospective. However, conducting incident retrospectives can be time-consuming and difficult, especially when dealing with multiple stakeholders and a large amount of data.

How do you create a great engineering team? Exclusively hire brilliant, tenured computer science PhDs. There we solved it. You can skip the next 400 words. (I can hear my college professor in my head saying “Humor might not be your strong suit”) Building a great engineering team isn’t easy. Understatement of the year. It’s not even a problem to be solved per se. We need to think about it as preparation to solve an infinite set of constantly evolving problems.