For IT teams it has never been an easy task to build and maintain an inventory of all the systems, software and hardware that organizations are reliant on to deliver their services and do something meaningful for the business with this information. As organizations grow they accumulate more and more asset and config data. Information inevitably ends up scattered across multiple, disconnected repositories; ITSM tools, service catalogs, software asset management systems, databases, spreadsheets etc.

Monitoring the state of DevOps, multi-cloud, microservices and data centre environments is no easy task. You can’t manage what you can’t see. Gaps in your monitoring capability leave your enterprise vulnerable to catastrophic, customer impacting infrastructure blind-spots.

For IT Ops people working in organizations with a truly global presence – say managed service providers, banking, finance, aviation and utilities, coherently maintaining full visibility of service health and identifying service-affecting issues can be a big headache. As a global enterprise expands and grows its operations, be it through acquisition, or during the onboarding of new customers, there’s a tendency for multiple incident management and monitoring tools to accumulate.

Based on our interactions with buyers evaluating vendors in the AIOps market, much of what we’re hearing chimes with this quote - “What will AI allow us to automate? We'll be able to automate everything that we can describe. The problem is: it's not clear what we can describe.” Stephen Wolfram, computer scientist and physicist.

As Covid-19 continues to dramatically affect the world, Interlink Software is squarely focused on supporting its customers and partners to continue to serve the thousands of employees and customers reliant on their services. Without the luxury of detailed, strategic planning, our customers have been forced to adapt at speed to current events, supporting an unprecedented number of employees as they transition to working from home. Interlink Software included.

People working in digital enterprises will have no doubt noticed that customers have an insatiable appetite for new features and updates, with next to zero tolerance if digital services are performing poorly – or not at all. To thrive and survive in the digital era, it’s become an imperative for organizations to innovate at an unprecedented pace.

In 1-minute (and 8 seconds) flat our new promo video “Your digital enterprise needs AIOps” answers this very question. In 1-minute (and 8 seconds) flat our new promo video “Your digital enterprise needs AIOps” answers this very question.

As the year draws to a close, for many of us this is a time to slow down, kick back and look forward to holiday time. For others, the work certainly isn’t done yet. The “S” word comes down to bear. Like it or not, this time of year – it’s all about the Shopping.

Grant Glading, Head of Sales and Marketing at Interlink Software, on moving to the cloud without losing visibility of performance and service health.

Chris Sunter, Head of Software Development at Interlink Software, has led the development of our IT Workflow Automation software. Chris shares a bit about its benefits and how it can help IT Operations professionals.