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A Closer Look at AlertBot's Failure Reporting Feature

The year was 1995. Michael Jordan returned to the NBA. Amazon sold its first book. Windows 95 unleashed the era of taskbars, long filenames, and the recycle bin. And when people weren’t dancing the Macarena, they were flocking to see Apollo 13 and hear Tom Hanks utter the phrase that would launch millions of (mostly annoying) impersonations: “Houston, we have a problem.”

What is Proactive ScriptAssist and Why is it a Game-Changer?

Sometimes — not often, but every now and then — we come across an invention that is so remarkably useful, that we wonder: how did I survive without this? High speed internet comes to mind. So do GPS devices. And who wants to imagine a world without the cronut? Well, it’s time to add one more invention to the list: Proactive ScriptAssist. The Back Story Websites are not static things.

Just How Bad is a Down, Slow, or Dysfunctional Website? It's Worse than You Think!

Have you ever watched a movie (*cough* Godfather III) and said to yourself: “wow, this is so incredibly bad — I don’t think this can get worse!” But then it does. Much, much worse. Well, having a down, slow, or dysfunctional website is similarly nightmarish — just when you think the reputation devastation is finally over, there’s more on the horizon. With apologies to Shakespeare: hell hath no fury like a customer scorned. Not convinced?

How Site Uptime Impacts SEO (Hint: It's a REALLY Big Deal)

It is arguably the most important 3-letter acronym on the digital marketing landscape. No, it’s not ROI. It’s SEO. Consider that: Clearly, effective SEO is extremely important. And for many businesses — especially smaller companies that are competing against big, established enterprises — it’s a matter of survival. However, for some decision-makers outside of the digital marketing world, the link between SEO and site uptime is less clear. Let’s fix that.

Multi-Step Monitoring: Why it's Essential and How it Works

The term “essential” is thrown around pretty loosely these days. That new show about the hospital (no, not that one… not that one either… yeah that one) is advertised as essential viewing. A newly-released track by a hip hop artist that describes how little they need to release new tracks in order to live much, much better than the rest of us? That’s essential listening.

The 3-Step Communication Game Plan for a Site Outage (One of Our LEAST Favorite Things)

If those von Trapp Family singers from The Sound of Music collectively woke up in a really, really bad mood and decided to write a song about their least favorite things, then it’s a safe bet that not being able to connect to a website would make the list (alongside airline passengers who tilt their seat back, and clam shell plastic packaging).

Why Website UX "Edge Cases" Lead to Visitor Frustration - and What to Do About It

The year was 1993. Beanie Babies invaded the planet. Dinosaurs dominated cinemas worldwide when they escaped from Jurassic Park. Seinfeld won the Emmy for Outstanding Comedy Series (you might say that Jerry & co. were masters of their domain). And righteous rockers Aerosmith extolled the virtues of “living on the edge.” A lot — and we are talking A LOT — has changed since 1993; especially that advice about living on the edge.

How a Superior Site Uptime Monitoring Solution Could Save Your Organization $1.85 Million

We all know the pleasure we feel when we dig into an old pair of jeans and pull out a crumpled $5 bill, or when we finally get around to vacuuming our car (“Hey, I don’t remember eating onion rings in here”) and find a few bucks in loose change. It’s as if the universe has taken a moment to smile on us.

What Exactly is a Website Monitoring "False Alarm" and Why You Should Care About It

What Exactly is a Website Monitoring “False Alarm” and Why You Should Care About It You know what falsehoods are. You know what false teeth are. You may even know some falsehoods about false teeth. But do you know what a website monitoring false alarm (also known as a “false positive”) is? If not, then please keep reading to find out — because it’s a very big deal.

"Frodo, We Aren't in the Shire Anymore": The Importance of a Customer Journey & How to Avoid Wrecking It

“Frodo, We Aren’t in the Shire Anymore”: The Importance of a Customer Journey & How to Avoid Wrecking It Fans of Lord of the Rings — otherwise known as “Ringers” — never grow weary of reading or watching Frodo and his fellow Hobbits journey through Middle Earth on an epic quest to Mordor (where rumor has it there now exists a very stylish Starbucks at the base of Mount Doom). Well, customers who visit a website are on an important journey as well.