Basics of how Enterprise Alert performs alerting and communication of critical incidents. Also explains emergency callouts and using the REST API to automated incident communications

This video explains how to route alerts to specific users using category subscription. This is for instance useful to route alerts based on responsibilities or skills.

How to use the ExternalID parameter and outbound webhook to sync the alert status back (custom 2-way integration)

Emergency Notifications and Callouts with Enterprise Alert

Follow-the-Sun Scheduling in Enterprise Alert

Multi-Tenancy in Enterprise Alert

Working with Alert Policies in Enterprise Alert

On-Call Duty Scheduling and Alerting with Enterprise Alert

Receiving SNMP traps with Enterprise Alert

Team Tags enable to build logical containers in Enterprise Alert 2017. They were introduced with Update 1.