Not all IT departments handle critical incidents in the same way. The differences explain a large part of why some teams are successful and others are not.

Our latest whitepaper 6 Ways to Improve Incident Management details practical ways for your team to improve its incident management track record. These are actions such as:

• Introducing experimentation to test incident management solutions
• Making incident management a team effort
• Providing automation for tasks that don’t require engineer intervention
• These steps force IT teams to examine their assumptions about what works in incident management and what processes need improvement.