Operations | Monitoring | ITSM | DevOps | Cloud

Have a Worry-Free Upgrade

The waiting can be intensely stressful. You are mid-way through a critical production upgrade during the weekend. The schedule is tight. Suddenly there is an unexpected problem you aren’t able to resolve. You need help. So, you call in a support ticket. And that’s when the waiting starts. While you’re waiting for the support team to review and get back to you, questions race through your mind: How quickly will they respond to the ticket?

Deep Dive into the App Start Experience

Our customers rely on Splunk’s mobile apps when they are on-call and troubleshooting in high-stress situations. Splunk’s customer base includes 96 of the Fortune 100 , many of whom rely directly on Splunk’s mobile app to help them solve outages or large scale performance problems. Therefore, they need a reliable quality of experience they have with our products and services. My team and I work on two mobile apps at Splunk: 1.

Incident severity and priority 101

Severity and priority can be challenging for a company to nail. When an incident is declared, it's essential to have a system to define the impact and how urgently it should be handled. Incident severity and priority are the two knobs teams can leverage to define scope and urgency, and eventually, the appropriate process to take action. But how should we define them, and what are the differences?

How to monitor ActiveMQ logs and metrics

ActiveMQ is a message-oriented middleware, which means that it is a piece of software that handles messages across applications. It acts as a broker that can help facilitate asynchronous communication patterns like publish-subscribe and message queues. The main goal of those servers is to create a scalable and reliable message bus that different components can use to communicate with each other.

Logging Blindspots: Top 7 Mistakes that are Hindering Your Log Management Strategy

Today, virtually everyone who manages infrastructure or applications relies on logging to understand what is happening within their environments. But some teams do logging better than others. Although there is no one right – or wrong – approach to log management, there are a variety of logging mistakes that engineers commonly make when deciding what to log, how to log it, and how to work with their log data.