Operations | Monitoring | ITSM | DevOps | Cloud

What is ITAM? The ABC of IT Asset Management

IT Asset Management (ITAM) is the process of planning and managing the entire lifecycle of all IT assets. In other words, it's the framework that allows organizations to keep track of all their software and hardware from acquisition to disposal, ensuring that nothing falls through the cracks and that they don't waste money in the meantime. The primary goal of ITAM is to optimize the value of an organization's IT investments while minimizing the risks associated with their use.

Quick #Git Tip: Diffs #shorts

Diffs compare two data sets – like files or commits – and show the changes between them. They're especially handy when reviewing your repo, helping you see at a glance what's been added or removed. 👀 Additions light up in green with a plus sign, while deletions are marked in red with a minus sign. This makes it easier to review changes, decide on merges, and even copy code snippets! 👍

Fix your actual slow-loading assets with Resource Monitoring

Slow-loading assets on your web pages can lead to frustrated users, high bounce rates, and lost conversions. For the vast majority of websites, slow-loading resources will be your main performance bottleneck. There’s no way to get around going through the network for essential resources like JavaScript, CSS, and images — thus, it’s crucial that you can quickly identify and fix your slow-loading assets.

The Cost Benefits Of Using Scaling Within An EKS Cluster

The promise of cloud computing has always been about flexibility and cost-effectiveness. Yet many organizations find themselves trapped in a cycle of unpredictable costs and underutilized/overutilized resources. The culprit? A lack of understanding about the power of scaling within platforms like Amazon’s Elastic Kubernetes Service (EKS).

How to create alerts to monitor sensor data with Grafana, Prometheus, and Telegram

When monitoring sensor data, such as data from a weather station, a home security system, or a home automation assistant, it’s useful to have an alerting system in place, as well. By setting up alerts for sensor data, you can automatically receive notifications when any significant event occurs — whether that’s someone arriving at your front door or a thunderstorm rolling in.

What's the difference between an event vs alert vs incident in IT operations?

Are you confused by the difference between events, alerts and incidents in IT operations? It’s easy to get mixed up when you’re getting started in IT operations because of these concepts’ overlapping nature and interconnectivity. However, it’s important to know the differences so you can accurately categorize and respond to various IT issues and ensure resources are allocated effectively.

Product Managing to Prevent Burnout

I’m currently working on a small team within Honeycomb where we’re building an ambitious new feature. We’re excited—heck, the whole company is—and even our customers are knocking on our door. The energy is there. With all this excitement, I’ve been thinking about a risk that—if I'm not careful—could severely hinder my team's ability to ship on time, celebrate success, and continue work after launch: burnout.

Applying the 7 Guiding Principles of ITIL 4 to the Service Desk

You may be familiar with the 7 guiding principles in the ITIL framework. You may not be as familiar with how you could apply the principles in your service desk configuration. Here are some common service desk scenarios demonstrating how to practice these guiding principles in your organization.

Quickly remediate issues in your Azure applications with Datadog Workflow Automation

Datadog Workflow Automation speeds up incident response and remediation for DevOps, SRE, and security teams by enabling them to automatically run predefined task sequences whenever specific alerts or security signals are triggered. After the feature’s initial release in 2023, Datadog is now excited to announce a significant expansion of its Workflow Automation capabilities with Azure actions, allowing engineers to create automated workflows for their Azure resources for the first time.