In this article, learn: Given that enterprises use a mix of physical, virtual, and cloud native infrastructure, it can be a struggle to maintain the availability and performance of digital services. OpsRamp's Topology Explorer delivers visual representations of dependency relationships between application components and hybrid infrastructure that feed into both service maps and service-centric AIOps.
The idea of applying artificial intelligence and machine learning to more rapidly and accurately resolve IT incidents and manage alerts has been gaining steam in the past year. While AIOps, as it’s frequently called, has spawned an entirely new market of startups, many enterprise IT leaders are playing a cautious hand so far – and for good reason. There are risks, though. If an AIOps tool goes wrong out of the gates, IT and executive trust diminishes.
DEJ's The Roadmap to Becoming a Top Performing Organization in Managing IT Operations report found that 40% of IT teams use more than 10 monitoring tools to ensure the right levels of operational visibility and control. Given the diversity of tools used by enterprises, the only way to ensure collaborative unified incident management is to use a modern AIOps platform with native infrastructure discovery and monitoring instrumentation.
In this article: Infrastructure monitoring systems have been undergoing massive change in the past few years. Before the proliferation of cloud computing, IoT and edge computing, mobile apps and SaaS apps, the practice was fairly static, albeit traditionally quite siloed. IT managers needed to get data on a set of standard metrics, from a handful of tools.
COVID-19 has caused an explosion in employees having to work remotely to maintain social distancing and prevent the rapid spread of the coronavirus. While a large remote workforce can place enormous strain on enterprise applications and hybrid infrastructure, IT operations teams must ensure that their employees can get the job done without frequent interruptions. At the same time, customers can no longer dine out or go to shopping malls, shifting to online services and mobile apps to meet their needs.
IT operations pros worldwide are in wartime. They’ve got to support a mass number of people transitioning to remote work overnight. This is putting a severe strain on networks and servers and security policies. They may also be dealing with major traffic jams on customer-facing websites, especially for consumer-facing businesses in retail, healthcare and financial services. If you haven’t done a lot of pre-planning, things might be a little rough in your business right now.
It’s been another brutal week. The coronavirus a.k.a. “Rona” as my teenage daughter and her friends call it, is just making things miserable for everyone. There have been significant impacts on the tech sector, along with oil and gas, finance, travel, hospitality, and many other industries. But there’s always a silver lining when disaster strikes. So let’s start on a positive note: many of us in information worker roles can work from home.
Today we share a recent conversation with Kris Cowles, Vice President, Global Applications IT at Topcon Positioning Systems, a 2,000-person division of Japanese company Topcon. Previously, Kris worked as the Director of Engineering Operations at Cisco. She discusses some of the growing pains of working with SaaS vendors and how she’s making it work.
