In today’s IT’s landscape, a variety of tools are available to us to help with root cause analysis process. Leveraging your tools and using them optimally is necessary to any system but it’s important to remember that tools do not have access to all the information available for them to be able to truly solve every problem So to truly get to the true root cause, you need a process that will take us beyond the scope of tools.

The moment after an incident is resolved is perhaps the most relaxing for any IT team. When your system is finally functioning properly it puts the entire organization at ease, but the most daunting task is yet to come: root cause analysis (RCA). Akin to football teams watching previous plays to pinpoint areas of improvement, root cause analysis goes through data and finds what initially caused the incident.

IT monitoring and management have traditionally been focused on an enterprise’s IT backbone; e.g. its data centers, servers, networks, etc. However, with more and more employees working from home these days, and customers or partners scattered around the world, organizations have all found it is critical to monitor and manage an extended network connection to ensure a supreme digital experience for their employees, customers, or partners.