Reward engineers who fix problems before they cause outages
Are you recognizing the good work engineers do to prevent outages? "The people that are out there doing good work to prevent fires from ever occurring, we're not often recognizing them. We're not often rewarding them. And once things go wrong, someone comes in and fixes it. That's great. That's needed. But we're rewarding that behavior. And so it becomes a bit of people are motivated by what behavior you reward.