Operations | Monitoring | ITSM | DevOps | Cloud

Is being on-call a reason to quit?

“Well, that’s the job.” Have you ever heard that from your colleagues or bosses when it came to being on-call? Imagine you started a new job 3 months ago and were looking forward to it from the start. You are on-call one weekend a month and thought there wouldn’t be many incidents from Friday evening to Monday morning. But by now you’ve noticed how much being on-call duty actually stresses you out. You get restless as soon as your shift starts.

isDown

IsDown is a status page aggregator & outage monitoring tool for all your business-critical dependencies. Easily monitor with a health dashboard with all your external services.

ManageEngine vs. ServiceNow: Service Desk Alternatives

Comparing service desk software is not simple. However, it's an absolute must before you acquire or switch help desk solutions. But that task is about to become lighter since we have an ITSM tool comparison in the making, and today it's ManageEngine vs. ServiceNow day! We've been helping businesses of all sizes across the globe to implement InvGate Service Desk for years now, which has provided us with a pretty good understanding of business needs and pain points.

Canonical joins the Connectivity Standards Alliance

September 21st, 2022 – Canonical, the publisher of Ubuntu, announces today that it has joined the Connectivity Standards Alliance as a participant member. In this role, Canonical will help the alliance to develop open standards for the Internet of Things (IoT) and advocate for the role of open-source software in this domain. Canonical is the first company offering a major independent Linux distribution to join the alliance.

Improve and calculate customer retention rate

An integral part of running a business is recognizing that even your most loyal customers will eventually leave if they think their needs are not being met. To keep your business thriving, you must focus on customer retention and improving your retention rate. This article covers some important tips to learn how to calculate your customer retention rate and what you can do to improve it.