Operations | Monitoring | ITSM | DevOps | Cloud

What happens when AI interviews a tech leader? You get unexpectedly honest answers. Harness General Counsel Hanna Steinbach sat down with ChatGPT — and skipped the corporate script. From the realities of parenting while leading a legal team at a high-growth startup, to the daily habits that keep her grounded, this is the kind of candid leadership perspective you rarely see. Oh, and she's definitely the person sprinting to the gate right as boarding starts.

Most engineers can recite these three terms. Fewer know how they actually connect during a load test. If your team is running performance tests without mapping results to SLOs, you're collecting data without a pass/fail signal. This short gives you the mental model to turn load test output into something your SLA can actually depend on.

Having backups doesn't mean you have disaster recovery. And that gap could kill your business. Backups are just data snapshots stored safely for restoration when files get corrupted or deleted. Disaster recovery is your complete operational playbook for bringing back servers, applications, networks, and entire infrastructure after catastrophic failures. You can restore every byte of data from backup and still watch your business stay offline for hours or days because you lack the recovery procedures, failover systems, and tested runbooks to actually get operations running again.