Operations | Monitoring | ITSM | DevOps | Cloud

Latest Release of Our Network Monitoring Software Delivers AI-Driven Log Analytics

If you manage a network, every network device generates a large volume of logs. These logs are extremely important and narrate a story about both events and the sequencing of those events within your network. This capability is critical for any network monitoring software, helping you easily understand network activities, user actions, security breaches, and much more.

Streamlining customer service to eliminate wasted time on hold

Collective sighs from being left on hold to customer service are reverberating around the world—especially in Australia. Research from ServiceNow revealed Australians wasted 89.5 million hours on hold trying to resolve complaints in the past 18 months. That’s an average of seven hours per person.

VirtualMetric Presents: Database Monitoring

VirtualMetric provides a powerful tool to observe your database performance and health. With VirtualMetric's tool, you can monitor #Database Transactions, Database Statistics, #PerformanceMetrics and #Inventory from a single dashboard. Drill down into detailed statistics to troubleshoot your database performance and optimize it. Ensure compliance and guarantee the security of stored data with advanced visibility across datasets.

How to Test Salesforce Multi-Factor Authentication

Assuming you have correctly configured the user ids for MFA authentication in Salesforce, end-users should see the following screen when trying to login into the CRM application. The TOTP-based verification code is generated in third-party authenticator apps (Google or Microsoft) on your mobile device when you first scan the QR code or enter the key manually in the app. In this article, we’ll guide you through all the steps you need to set up our Salesforce MFA Web Sensor in your environment.

Full-Cycle Observability With Instana and Lightrun

Understanding everything that happens inside a production environment is a notoriously difficult task. Instana’s solution helps developers and DevOps become aware of problems quickly – problems that are rooted in both infrastructure-level information and application-level information. Lightrun, on the other hand, enables practitioners to drill deeper into line-by-line, debugger-grade information from your production systems – enriching the existing information Instana delivers.