Operations | Monitoring | ITSM | DevOps | Cloud

As most MSPs know, small- and medium-sized businesses are the most likely targets for cyberattacks. They lack many of the resources and infrastructure of their larger counterparts and a single cyberattack can be devastating. Analyzing and remediating vulnerabilities is an essential part of any security program. But current vulnerability management processes spit out long lists of instances that may or may not need remediation.

To celebrate our 13th birthday today, I sat down with Catchpoint's co-founders and my friends, Mehdi Daoudi, Chief Executive Officer, Drit Suljoti, Chief Product and Technology Officer, and J. Scotte Barkan, Chief Technology Officer (dialing in from Long Island after a long week of patch fixes), for an informal chat. We looked back to the days when they all met at DoubleClick prior to the three of them (along with Veronica Ellis, now a Principal Engineer at Eventbrite) founding Catchpoint.

You may know that PagerDuty has over 600 integrations that add a wide variety of functionality to the core platform and workflows. Some integrations provide upstream data sources like metrics and monitoring. Some are for downstream capabilities like reporting. And some interesting integrations help you in the moment when you are responding to an incident. Teleport provides secure access to applications, cloud infrastructure, databases, and Kubernetes environments without getting in your way.

Sysadmins, cartographers, and dashboard designers can now personalize Elastic Maps to create richer geodata stories. The 7.14 release of Elastic Maps has the geo capabilities to highlight points of interest, hide unnecessary details, and help you explore new trends in your data. Elastic Maps is available now on Elastic Cloud — the only hosted Elasticsearch offering to include all of its latest features.

AI-based monitoring and anomaly detection is the key to ensuring that businesses can keep pace with the high level of service required for mission-critical applications. Early, contextual detection is a basic requirement for speedy resolution. AI-based monitoring creates more visibility and provides the agility needed to mitigate the outages, blackouts, glitches and issues that do and will happen.

According to a recent Capgemini research, fewer than half (48%) of consumers feel that the connectivity services that they have today adequately meet their remote needs. Still, many CSPs openly admit that they often hear about service issues via social media and sites like Downdetector. And with the fixed/mobile convergence, a negative home broadband experience now has the potential to cause churn for CSPs’ mobile customers too.