Operations | Monitoring | ITSM | DevOps | Cloud

Blagomir Petrakiev, Data Centre Services Engineer in Maidenhead, made the move from automotive customer service to data centre operations after studying for his Cisco Certified Network Associate (CCNA) certification. In this Q&A, Blagomir shares what it’s like working behind the scenes at Pulsant, from infrastructure checks and remote hands tasks to learning new skills and building a career in digital infrastructure.

According to a 2025 report from Ravio, entry-level hiring (especially in engineering roles) has collapsed by more than 73% due to increasing AI capabilities. That means junior developer jobs are disappearing. At the same time, demand for senior engineers keeps climbing because organizations need more people to manage and optimize their complex AI agents.

Has your service desk ever filled with "the internet is down" tickets while every switch, firewall and uplink is reporting normal? The connection is usually fine. What has failed is name resolution, and the message your users see says the DNS server is not responding.

ISO 20000 certification means two different things depending on who is asking. One is an audit of your organization against ISO 20000. The other is an exam that one person sits. Search results mix the two together, and teams lose weeks to it. A service desk manager hunting a company certificate lands on a training catalog. They book a course nobody needed. In this blog, you will: You will finish able to scope the project and brief a certification body.

One multinational running on Upsun operates more than 400 websites. Each subsidiary has its own sites, its own team, its own release schedule, and its own local requirements. What they share is one infrastructure control layer: the same access model, the same encryption defaults, the same activity records, the same region and backup policy on every project. Adding the 401st site does not add a 401st set of infrastructure controls for someone to review.

Picture two teams running the same million input tokens through the same model. One team’s tokens are cache hits, queued through the batch API. The other team’s are fresh, sent live. On a current-generation OpenAI model, cached input runs about a tenth the price of a fresh token, and batch processing cuts whatever’s left in half. Stack the two: at a list rate of $2 per million tokens, one team’s bill comes to 10 cents, the other’s to two dollars.

Datadog has been named the Company to Beat for observability platforms in the August 2026 Gartner AI Vendor Race research. Datadog has also been named a Leader in the 2026 Gartner Magic Quadrant for Observability Platforms for the sixth consecutive year. We believe that these recognitions reflect what we have been building toward for more than a decade: a single platform where teams can observe, secure, and act on everything that matters across their technology stack.