IT Infrastructure (ITIM) tools can take time to learn. That’s even true for WhatsUp Gold, which receives excellent reviews on third party sites for its ease of customization, ease of implementation and vendor support. Thankfully, with WhatsUp Gold, you have many resources at your disposal, including the knowledge base, online documentation, YouTube Channel and community forums.

Watch this webinar and discover:

Which are the most common (and solvable) tech support issues
The tools available to you to help resolve them
Pro tips and tricks you can use in WhatsUp Gold

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0:00 - Intro

3:19 - Troubleshooting devices or monitors in unknown status

7:29 - Creating/editing notifications, policies and thresholds in the Alert Center

11:14 - Troubleshooting missing Alert Center notifications

16:07 - Working with SNMP credentials in WhatsUp Gold

19:25 - Avoiding TCP/IP port exhaustion

22:53 - Troubleshooting role, sub roles and monitors after discovery

26:50 - Troubleshooting false or missing email actions

29:33 - Troubleshooting tools

33:15 - NTA troubleshooting using Wireshark

36:35 - Database maintenance and cleanup

41:05 - Additional resources for WhatsUp Gold

44:30 - Q: What are the limits for poller on WMI monitors?

48:55 - Q: When and how to use critical monitors?

51:55 - Q: How do you troubleshoot incoming UDP syslog issues for log management and should logs to the elastic or WUG primary?

54:38 - Q: If a device is replaced with a new model, deleted, and readded to WUG, it appears in the auto layout. How do I get this device to appear in the custom layout?