As Zendesk migrated from a monolithic application to an ecosystem of hundreds of services, its need for fully unified and standardized observability became a chief concern.

In this talk, Senior Principal Engineer Daniel Schierbeck shares how adopting a service mesh has helped Zendesk teams manage its growing number of services while standardizing its observability. He also explains how Zendesk’s approach to monitoring service interactions has evolved as it adopted Datadog metrics and Datadog APM.

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