In this video, Joey Orlando, Engineering Manager at Grafana, walks you through Grafana Cloud Incident Response Management (IRM)—a new powerful solution that unifies Grafana OnCall and Grafana Incidents into one seamless experience.

You'll learn how to:
✅ Set up on-call schedules and escalation chains
✅ Configure integrations for your monitoring systems
✅ Respond to alerts efficiently with automated workflows
✅ Migrate from PagerDuty or Splunk On-Call to Grafana IRM

Chapters:

00:00 - Introduction to Grafana Alerting & IRM

00:58 - What is Grafana Cloud IRM?

01:57 - Setting up an On-Call Schedule

02:50 - Customizing Notification Rules

03:41 - Configuring Escalation Chains

04:17 - Integrating with Monitoring Systems

06:10 - Incident Response & Management in Grafana IRM

07:10 - AI/ML Capabilities: How Sift Surfaces Useful Telemetry Data

08:07 - Auto-generating Incident Summaries with OpenAI

08:50 - Migrating from PagerDuty & Splunk On-Call

09:30 - Next Steps & Getting Started with Grafana IRM

Relevant links:
Announcement blog: https://grafana.com/blog/2025/03/11/oncall-management-incident-response-grafana-cloud-irm/

☁️ Grafana Cloud is the easiest way to get started with Grafana dashboards, metrics, logs, and traces. Our forever-free tier includes access to 10k metrics, 50GB logs, 50GB traces and more. We also have plans for every use case. Sign up: https://grafana.com/get/

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