Over the past 5 years, Atlassian has evolved how we run services, and how we keep our systems running. This talk goes through the history of this evolution at Atlassian, including how we:

• Prioritise and implement changes using Jira Software and Bitbucket
• Build, test and deploy changes using Bitbucket Pipelines, Feature Flags, and incremental deployment
• Maneuver through the incident lifecycle using Jira Service Desk, monitoring tools, and Confluence
• Learn from incidents using our Post Incident Review Process, using both Jira and Confluence
• Lastly, how we then connect our learnings back into the Software development process

After this talk, you will walk away with a clearer idea of how Atlassian uses our products to operate software, and how you can adopt similar industry-leading practices.