Incident Response Reimagined: Accelerating Resolution with AI Agents

Learn how PagerDuty is leveraging Agentic AI to transform the incident lifecycle from reactive firefighting to proactive prevention.

Manuel Reis, Software Developer at PagerDuty, demonstrates how new tools like the SRE Agent and Scribe Agent assist engineers during high-pressure outages by autonomously triaging alerts, querying logs in tools like Grafana, and transcribing context directly into incident channels.

Beyond immediate response, this demo highlights a "shift left" strategy using the new PagerDuty MCP server and Claude Code plugin, which allows developers to assess the risk of code changes against historical incident data before deployment, ultimately aiming to reduce the frequency of on-call interruptions.

🎤 Speaker: Manuel Reis (Software Developer - PagerDuty)

Recorded during AWS User Group Lisbon + Cloud Native Lisbon at PagerDuty Portugal offices, March 2026.

#PagerDuty #AI #Agents #AWS #cloudnative

Subscribe to our channel: https://bit.ly/3BNQYNS

Follow us on Social:
Instagram: https://bit.ly/3xf96g8
Facebook: https://bit.ly/3zCUM2g
Twitter: https://bit.ly/3f4PC7p
LinkedIn: https://bit.ly/3f3Ex6R