Internet Performance Monitoring: From Visibility to Control with LogicMonitor
Internet performance monitoring (IPM) gives IT leaders, operations teams, and network engineers visibility into the ISPs, carriers, and SaaS services their business depends on but doesn't control.
In this LogicMonitor and Catchpoint webinar, Callum Brown (presales, EMEA, LogicMonitor) and Brandon Dunlap (solution engineering, Catchpoint, a LogicMonitor company) show how to operationalize IPM, moving from visibility to control.
They cover full-stack visibility, executive reporting on business health, and live demos benchmarking ISP performance in India (Tata, Jio, Vodafone) with Catchpoint. You'll also see how Edwin AI turns alerts into insights for faster root cause analysis.
✅ ISP and carrier benchmarking measured from the user perspective, plus digital experience monitoring.
✅ SaaS monitoring and accountability: holding SaaS providers to their commitments.
✅ Digital workforce monitoring, including video call troubleshooting on Zoom, Teams, and Webex.
✅ A live ISP benchmarking demo in India using Catchpoint synthetic monitoring and endpoint agents.
✅ AIOps with Edwin AI for faster root cause analysis.
Chapters
0:00 Introduction: From Visibility to Action
1:15 What We'll Cover
1:55 Why Full-Stack Visibility Matters
3:27 Unifying LogicMonitor and Catchpoint
5:17 Moving From Visibility to Control
7:13 Executive Reporting and Business Health
9:56 Adding Internet and Digital Experience Visibility
10:12 ISP and Carrier Benchmarking
13:17 Measuring ISP Performance From the User Perspective
14:34 Holding SaaS Providers Accountable
16:38 Monitoring the Digital Workforce
17:23 Troubleshooting Video Call Performance
19:24 Demo: Benchmarking ISP Performance With Catchpoint
23:01 Proactive Digital Workforce Management
27:39 Demo: Turning Alerts Into Insights With Edwin AI
30:40 Building Context for Faster Root Cause Analysis
35:00 Operationalizing IPM at Scale
36:50 Network, Workforce, and Customer Experience
38:14 Getting Started With Catchpoint and Edwin AI
39:36 Q&A
40:45 LogicMonitor and Catchpoint Integration Roadmap
42:01 Why Monitoring What You Don't Control Matters
43:29 Enterprise Agents and Proactive Monitoring
45:02 How LogicMonitor + Catchpoint Improve Root Cause Analysis
46:13 Bringing It All Together With Edwin AI
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#InternetPerformanceMonitoring #IPM #DigitalExperienceMonitoring #AIOps #ISPBenchmarking