Exploring the ITSM Premium Package: AI and Proactive Service Management

The ITSM Premium Package offers a comprehensive solution for IT Service Management, featuring Ivanti Neurons, Workspace, and Healing. It utilizes advanced AI and machine learning to auto-populate incident summaries and relevant service fields. Bots, managed through the Neurons Bot Manager interface, provide recommendations, interact with users, and perform diagnostics. The package also includes Ivanti's Digital Experience monitoring for proactive issue detection and user experience enhancement.

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00:00 Introduction ITSM and AI Services

01:08 Bots and Healing

01:55 Bot Management and Scheduling

03:09 Digital Experience Scoring

04:26 Organizational Score and Monitoring