Exploring the ITSM Professional Solution Package by Ivanti

Ivanti's ITSM Professional Solution Package is a comprehensive suite of tools for IT Service and Asset management. It features a multilingual self-service portal for knowledge search, service requests, and incident submissions. The package also includes Microsoft Teams integration, a mobile solution with a user-friendly interface, and Ivanti Voice for phone infrastructure integration. The digital assistant aids in service requests, while Ivanti Neurons track and manage assets. Ivanti Spend Intelligence provides insights into licenses and expenditures.

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00:00 IT Service Management Intro

00:22 Self-Service Portal

00:33 End User Interaction

01:19 Mobile and Voice Solutions

02:13 Digital Assistant and Catalog

05:08 IT Asset Management

08:22 Spend Intelligence