Ivanti Agentic AI for ITSM
Agentic AI for ITSM: Autonomous, AI‑Driven Service Management | Ivanti
https://www.ivanti.com/ai/agenticai
Meet your digital teammate. Persona-based AI agent designed for critical ITSM workflows. Transform IT operations with AI agents that plan, coordinate, and execute autonomously, delivering measurable business impact through intelligent automation. Your conversational front door to IT that replaces forms with natural language, cutting ticket load and improving data quality through guided capture.
Achieve increased self-service adoption rates, deflect more tickets before they reach the service desk, resolve common issues faster and dramatically improve employee satisfaction scores. Self-service AI agents can handle thousands of simultaneous conversations, providing instant support regardless of time zone or business hours.
ITSM revolutionized by Agentic AI
Stop struggling with manual workflows and endless tickets. Ivanti Neurons AI Self-Service Agent transforms your service management into an intelligent operation that empowers your organization to move faster, work smarter and deliver experiences that employees love.
For your organization
Drive digital transformation with productivity gains, lower cost per ticket and continuous service delivery even during rapid change. Free your IT team to focus on strategic innovation that accelerates business outcomes.
For your employees
Eliminate frustration with conversational self-service that feels as easy as texting a friend. Get instant help with the issues that are impacting you now. No more confusing portals or waiting on hold.
For your IT team
Escape the ticket treadmill. Reduce repetitive work, get AI-powered guidance, and spend time on meaningful projects instead of tasks that can be resolved earlier by intelligent automation.
Autonomous service delivery
Persona-based AI agents plan, orchestrate and execute tasks autonomously to reduce manual effort, accelerate resolution times and minimize escalations. These intelligent agents act as digital teammates with domain expertise, understanding context and following role-specific policies.
Conversational self‑service
Natural-language interface for requests and troubleshooting dramatically reduces friction for employees by replacing forms and portals. Boost self-service adoption with a more human-like, intuitive interface that employees actually want to use, cutting ticket load by 30-40% while improving data quality through guided capture.
Knowledge‑aware automation
Uses curated knowledge and policies to act with consistent resolutions, maintaining compliance and auditability. Every action taken by AI agents is informed by your organization's best practices and governance requirements, ensuring policy adherence and workflow approvals.
Measurable business impact
Accelerate business outcomes, reduce IT burden, improve end-user satisfaction and boost operational efficiency. See real results in productivity gains, reduction in resolution times and increased self-service adoption rates, delivering immediate, quantifiable ROI.
Agentic AI capabilities
Incident Creation Agent
Minimize manual work and do away with form-based ticket creation using the Incident Creation Agent. Generate incidents from natural language input, helping users quickly create incidents in just seconds.
Service Request Agent
Minimize dependence on conventional self-service portals by enabling service initiation and completion through natural language. Understand user intent and direct requests to the appropriate service, leveraging current workflows and approval processes.
Q&A Agent
Increase efficiency by getting quick, real-time answers and updates whenever you need them. Track the progress of incidents and service requests, and easily manage records—add notes, modify statuses, or update descriptions—all through simple natural language commands.
Knowledge Search Agent
Reduce MTTR by providing immediate access to accurate, current information. Seamlessly search both internal and authorized external knowledge bases using one conversational platform. Results are intelligently ranked, prioritizing trusted and verified content.
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