The SolarWinds Customer Zero Story

In this SolarWinds Customer Zero story, team members share how they use SolarWinds products every day across observability, incident response, enterprise service management, log analytics, Kubernetes monitoring, and self-hosted infrastructure monitoring. Hear how internal teams serve as the first customer by testing real-world workflows, sending direct product feedback, and helping shape the platform through hands-on use.

From SolarWinds Observability SaaS and log analytics to Incident Response, ESM, and self-hosted monitoring, this video shows how Customer Zero creates a stronger feedback loop between operations teams and product engineers. Watch how SolarWinds teams monitor systems, manage alerts, support on-call workflows, and improve the product experience through practical insight, collaboration, and continuous feedback.