The SolarWinds State of ITSM Report has arrived. To uncover key trends, challenges, and practices in today's IT Service Management (ITSM) landscape, we’ve analyzed over 2,000 ITSM systems and more than 60,000 aggregated, anonymized data points spanning 13 months from July 1, 2023, to July 31, 2024. Here are a few things we found interesting.

It’s hard not to speak in cliches when we talk about artificial intelligence (AI). Today, AI seems to be all around us. And whatever its cultural impact, its rapid evolution is leading to widespread adoption across industries. Much of the discourse focuses on what machine intelligence can do to enrich our lives and businesses. But less has been said about data, and how every AI system relies on it to operate.

The scarcity of qualified talent in the IT sector is especially pronounced in the area of cybersecurity. Let’s explore what makes the security pro one of the most sought-after personas in IT.

SolarWinds Day has consistently been one of the most enlightening events of the IT year, offering rich insights into technology, cybersecurity, artificial intelligence (AI), and more. This quarter's event, SolarWinds Day: Observability Anywhere. Precision Everywhere, tackled the complexities of IT infrastructure observability. I was delighted to host the panel discussion; here’s my overview of the key talking points.

Employees can sometimes be a step ahead of their organizations when it comes to leveraging new technology. This cybersecurity month, we’re looking at the risks of shadow AI and outlining a multi-pronged approach to turn your team's AI enthusiasm from a security risk to a productivity driver.

Facilitating teamwork is often regarded as a matter for HR, while technology is seen as solely an infrastructural concern. But is it really as simple as that? In Tool Sprawl and How To Stop It, we exposed the productivity costs of poorly integrated tools. Now, let’s examine what these conditions can do to hinder collaboration.

Logging is an essential part of development. While working on React projects, logging provides a way to get feedback and information about what’s happening within the running code. However, once an app or website is deployed into production, the default console provides no way to continue benefiting from logs.

In 2024, the world of data management celebrates a significant milestone: the 50th anniversary of SQL (Structured Query Language). This half-century journey has seen SQL evolve from an academic concept to an indispensable tool in the professional workplace.