For many of our users reacting to downtime data sent from a monitoring system such as StatusCake.com is a 24 hour job, and the process incorporates many staff who will have varying responsibilities, and sometimes work quite different hours. This is particularly true of companies who run “follow-the-sun” with their global dev-ops teams picking up the baton from the last as their time zone starts its working day.

Downtime happens. While it can certainly be chaotic and stressful, if handled properly, it can also be a chance to build customer trust and loyalty. The way you respond to and communicate around incidents and downtime tells customers a lot about what you value. Therefore, it’s essential to show customers you value them by communicating early, often, and candidly during an incident.

It’s 2:37 a.m. on a Tuesday night, you’re asleep—but it’s also your turn to be on call. You receive a phone call from PagerDuty. Your partner hits you with a pillow in an attempt to wake you up. It worked. You groggily answer the call and hear your favorite robo-guy on the other end of the line.

OpsGenie is pleased to announce an enhanced integration with Zendesk, building off of our existing bidirectional integration to now support incidents.

Today we’ve introduced an overhaul of our reporting tool which will make it much easier to get the exact data you want sent out to the people who need to see it. Previously it was only possible to send an automatic report for all uptime tests in your StatusCake account.

Say hello to custom domains with support for SSL! One of the most requested features is finally here, in release v1.13, you are now able to easily configure a custom domain for your status page. Start by creating a CNAME record in your DNS manager that points from your domain to dns.statuspal.io,