For companies of all sizes, the struggle to understand and improve digital employee experience (DEX) is nothing new. What is new, however, is the working landscape we’ve all been navigating since the pandemic—where remote work has become the norm, and where the employee experience has become almost exclusively digital. As a result, businesses have implemented significant strategic changes over the past several months.

David Paul is the Director of the IT Service Desk at TRC Companies, Inc.—a leading consulting, engineering, and construction management firm that provides technology-enabled solutions to the power, oil & gas, and environmental & infrastructure markets. David has over 25 years of IT service delivery and infrastructure experience, and he was one of the key figures to lead his company’s shift to remote work during the pandemic.

Monday, long regarded as the worst day of the week, made good on its reputation for several thousand Slack users a few weeks ago. What started as an initial server problem at Slack during the wee hours of October 5th, devolved into a performance outage that impacted users for more than six hours.

If you mentioned the word “Green IT” to tech support twenty years ago you probably would have been met with a blank stare. Climate change always felt like a conversation for somebody else—not those in charge of resetting our passwords or installing Office. But while innovations in cloud computing and business applications have helped IT cut infrastructure costs and remain competitive, that progress has come at an environmental cost.