Although Generative AI traces its origins to the earliest machine learning models in the 1950s, its popularity and usage has accelerated exponentially over the past year after OpenAI issued the first public release of its ChatGPT (generated pre-trained transformer) AI chatbot in December 2022. Generative AI holds the potential to transform many professions including IT operations.

If one story stands out in the tech industry for 2023, it was the coming-out party for generative AI. OpenAI’s ChatGPT artificial intelligence chatbot, which was publicly released late in 2022, seized the industry’s imagination in 2023, becoming the fastest-growing consumer application ever. The technology quickly evolved throughout 2023 with a paid subscription service; an API; iOS and Android versions; an enterprise version; plug-ins; and an AI image generator.