Server Performance Monitoring is referred to as consistent monitoring of all network infrastructure, related to servers, to analyze their resource utilization trends and later on optimize it for a smooth end-user experience.

All IT support teams know that problem management is used to identify the root causes which help to permanently resolve recurring incidents and follows specific steps like: However, problem management still remains an underrated, underutilized process which is mostly used together with incident or change management process. Problem management, out of all the ITSM processes has one of the lowest adoption rates.

Motadata enabled a railway corporation, with headquarters in Navi Mumbai, Maharashtra, under the brackets of Ministry of Railways to monitor, analyze and resolve IT operational issues to establish a centralized modern infrastructure in their project. The project is one of the India’s most ambitious railway projects that runs through coastal western India, linking Mumbai to the western region of Goa and Mangalore. It covers about 170 railway stations under its remit.