Incidents are unavoidable in software development and IT. As a Site Reliability Engineer (SRE), one of the tools you’ll use frequently is an incident timeline. The incident timeline provides a real-time report on any incident, including alerts, system updates, issue severity changes, manual chat entries, and more.

The age of information technology has rapidly expanded to include a wide range of necessary roles to manage and optimize operational frameworks. Site Reliability Engineers (SREs), Development Operations (DevOps), and Platform Engineers have become invaluable within this digital landscape. Here, you’ll learn more about each role, how they differ, and what they bring to the table.